EmpowerEd with Chloe
Confidentiality, Privacy and Data Retention Policy
Confidentiality
We collect such Non-personal and Personal Information for the following purposes:
to provide and operate the Services; to provide our Users with ongoing customer assistance and technical support; to be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages; to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; to comply with any applicable laws and regulations.
Any information given to us, either verbally or in writing, regarding your child or your family, will be treated as confidential. By booking a service, you give us permission to collect relevant information about your child related to the tutoring services. Any information related to your child or family is stored in the WIX built-in business solutions. During the course of our working relationship, you should adhere to keep private and confidential information about tutors safe. This information should also be kept confidential in order to respect tutor's family privacy. Parents/carers should not discuss any personal information they see, hear or are informed about, with anyone else.
Privacy Policy
Information about your child will not be discussed with anyone else, except those named on initial agreements (namely parents/carers). Exceptions can be made where written permission has been given to speak to a named individual, either as a one-off or an ongoing basis, e.g. a grandparent, school or another tutor your child might be working with. If these permissions have been given, they can be withdrawn at any time and in that circumstance, no further communication will be made. I will, however, divulge confidential information to the relevant authorities if there appears to be a safeguarding issue that potentially affects a child’s welfare and/or safety.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Data Protection
Only relevant data for your child’s tuition will be stored. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, Wix collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Wix may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page through website forms, cookies and analytics. Wix also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We will only be storing information that is required for your child’s tuition to go ahead. If you have any questions about why specific information is required, please contact me for clarification. Information will be stored for the duration of your child’s tuition, unless otherwise specified. This information will be safely deleted once it is no longer required.